Shipping Info

WORLDWIDE SHIPPING


Estimated delivery time is 7-25 work days.

Shipping time estimate: (for reference only)







FREE SHIPPING POLOCY

Free shipping on orders over USD$79.

Due to transportation constraints in some regions, if you see 999999.99, it means our shipping service cannot reach your area. Please refrain from making payment. In certain areas, higher-than-usual shipping fees may apply due to elevated local logistics costs.

Both shipping costs and shipping method should be subject to what is stated on Payment Page, and this may vary for different delivery destinations.

Basic logistics area>>        including the United States, Germany, France, Australia, and other places


Standard Shipping

order over $79 👉 Free
order 0-$78.99 👉 $14.00

Expedited Shipping（10-15days）

order over $79 👉 Free
order 0-$78.99 👉$19.95

High postage area>>      including Poland, Norway, Israel, Northern Ireland, and other areas

Standard Shipping

order over $79 👉 Free
order 0-$78.99 👉 $19.00

Expedited Shipping（10-15days）

order over $79 👉 Free
order 0-$78.99 👉$27.00

No shipping>>      including Cape Verde, Central African Republic, Comoros, and other areas

Can't Reach👉$999999.99



SHIPPING INFORMATION

The email you received with your tracking information is the best resource for updates and the

timing of your order delivery.

In addition, we assure you that any shipping delays will not impact your return or exchange time

frame. All returns and exchanges are based on the date your order was delivered.

We thank you for your patience as we fulfill orders as quickly and safely as possible and apologize

for any inconvenience.

SHIPPING DELAY

Regarding delays in logistics information
Generally, our order products will be prepared and shipped within 0-7 days. At the same time, your contact email will receive the tracking information of the shipped products (you can check it on the public logistics tracking website). Due to the year-end promotions, there is currently a large backlog of orders, which requires a certain amount of preparation time. Once the preparation is completed, we will send the goods to you.
If you purchase but do not receive delivery information within 0-7 days, it may be due to the following reasons:

  • The contact email address is incorrect;
  • Logistics in some areas are temporarily unable to deliver goods due to force majeure (including but not limited to abnormal weather, etc.);
  • Some items in your order are temporarily out of stock;
  • Other reasons etc.


You can make inquiries to our customer service email service@newstarace.com or Meta homepage customer service. When asking, please include your order number, order time and other relevant information. We will have a dedicated customer service team to check the status of your order for you. 

  • If the contact email is filled in incorrectly, you can contact customer service to make changes;
  • If it is due to force majeure, we will follow up with you on the order information;
  • If the product is temporarily out of stock, you can contact customer service to cancel or suspend some products. We will not charge excess fees for this part, so please rest assured.


NEED HELP?

We’re here to help if you have any questions or need any assistance.

Customer Service: service@newstarace.com